<p>Customers must fulfil the following responsibilities to ensure safe and successful service delivery.</p><ul class="mb-3"><li>Provide accurate service address with flat number, landmark, and access instructions</li><li>Ensure an adult aged 18 or above is present for the entire service appointment</li><li>Secure pets and clear work area of valuables and obstructions before provider arrival</li><li>Provide accurate issue description and disclose known hazards such as asbestos or live wiring</li><li>Grant safe access to required areas including utility rooms, rooftops, and crawl spaces where necessary</li><li>Complete payment upon service completion or honour prepaid booking terms</li></ul>