<p class="lead">This User Conduct Policy establishes enforceable rules of behaviour for every person who accesses or uses Gletra, including buyers, sellers, service providers, and account administrators. Compliance is mandatory and violations carry consequences up to permanent account termination.</p><p class="lead">Gletra operates a multi-vendor marketplace with integrated Gletra Wallet, real-time chat, voice and video calling, Seller Panel, and home services booking. The interconnected nature of our platform means that conduct violations in one area—such as chat abuse or wallet fraud—may affect your entire account status.</p><p class="lead">This policy implements and enforces the behavioural standards described in our Community Guidelines with specific rules, detection methods, and enforcement procedures. It applies to all platform features and all forms of user interaction whether conducted through the app, website, API, or customer support channels.</p><p class="lead">Gletra uses automated fraud detection, manual trust and safety review, and user reports to identify conduct violations. We may restrict accounts proactively when suspicious patterns are detected, pending investigation completion.</p>