<p>Sellers must use Gletra Chat as the primary communication channel with buyers. Off-platform communication to solicit direct payments or circumvent marketplace fees is strictly prohibited.</p><ul class="mb-3"><li>Respond to pre-sale inquiries within 24 hours during business days</li><li>Provide tracking information within 4 hours of dispatch</li><li>Cooperate with return and refund requests per platform policies</li><li>Participate in dispute resolution with evidence within 48 hours of notification</li><li>Maintain professional conduct in all buyer interactions including voice and video calls initiated through Gletra</li></ul>