<h4 class="h6 fw-bold mt-3 mb-2 text-dark">Accepted Evidence</h4><ul class="mb-3"><li>Gletra order/booking records</li><li>In-app chat messages</li><li>Delivery tracking data</li><li>Timestamped photos/videos</li><li>Call logs (metadata from Gletra system)</li></ul><h4 class="h6 fw-bold mt-3 mb-2 text-dark">Limited Weight Evidence</h4><ul class="mb-3"><li>Off-platform WhatsApp messages (unless corroborated)</li><li>Unverified third-party statements</li><li>Evidence created after dispute filing without prior documentation</li></ul>