<p>Disputes between buyers and sellers or between customers and service providers should first be filed through the Gletra Dispute Center. Gletra provides mediation services as described in our Dispute Resolution Policy. If mediation fails, disputes shall be resolved through binding arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996, except where prohibited by mandatory consumer protection statutes that grant access to consumer forums.</p><p>These Terms are governed by the laws of India. You agree to submit to the exclusive jurisdiction of courts in Bengaluru, Karnataka for matters not subject to arbitration, without prejudice to your statutory rights as a consumer under the Consumer Protection Act, 2019.</p>