<p class="lead">This Refund Policy explains when, how, and under what conditions Gletra processes refunds for purchases made on our multi-vendor marketplace, home services platform, and Gletra Wallet. Gletra is committed to fair and transparent refund handling that protects buyers and service customers while respecting seller and provider rights.</p><p class="lead">Refunds may be issued to your original payment method, credited instantly to your Gletra Wallet, or in exceptional cases provided as platform store credit at Gletra's discretion. Processing timelines vary depending on your bank, payment provider, and the nature of the transaction. All refund requests are subject to verification and the eligibility criteria described below.</p><p class="lead">This policy works in conjunction with our Cancellation Policy, Return Policy, Customer Protection Policy, and Dispute Resolution Policy. Where a seller's return terms are more generous than platform minimums, the more favourable terms apply to the buyer. Where seller terms are stricter, Gletra platform minimums always prevail.</p><p class="lead">By completing a purchase or booking on Gletra, you agree to the refund procedures outlined herein. Sellers and service providers agree to cooperate with refund investigations and honour approved refund decisions issued through the Gletra Dispute Center.</p>