<p>The following transactions are generally non-refundable except where required by mandatory consumer protection law or where Gletra Customer Protection applies.</p><ul class="mb-3"><li>Digital goods, software licences, and e-vouchers delivered to your account or email</li><li>Personalised, custom-made, or made-to-order products unless defective on arrival</li><li>Perishable goods including food and flowers after confirmed delivery</li><li>Services fully rendered and marked complete by both customer and provider</li><li>Gletra Wallet promotional credits and cashback bonuses (refundable portion limited to cash top-ups)</li><li>Products returned outside the return window or in unacceptable condition per Return Policy</li></ul><p>Partial refunds may apply where only a portion of an order qualifies. Multi-vendor cart orders are refunded on a per-seller basis.</p>