<p>For purposes of this policy, "spam" includes any unsolicited, bulk, repetitive, or deceptive communication where one or more of the following apply:</p><ul class="mb-3"><li>Messages sent to users who have not initiated contact or consented to marketing</li><li>Identical or substantially similar messages sent to multiple recipients without personalization</li><li>Content designed to mislead recipients about sender identity or message purpose</li><li>Promotion of off-platform payment to evade Gletra fees or buyer protection</li><li>Automated bot messages without authorization from Gletra</li><li>Phishing attempts requesting passwords, OTPs, or payment credentials</li></ul>