<p>Gletra processes call-related data in accordance with our Privacy Policy. Metadata is retained for 12 months. Reported call abuse may trigger review of associated chat context and metadata by authorised trust and safety personnel under strict access controls.</p><h4 class="h6 fw-bold mt-3 mb-2 text-dark">What Gletra Logs</h4><ul class="mb-3"><li>Call initiation time, duration, and end time</li><li>Participant user IDs and associated order or booking reference</li><li>Call quality metrics and connection status indicators</li><li>Report flags and user-submitted abuse complaints</li></ul><p>Gletra does not sell call metadata to third parties. Law enforcement requests are handled per our legal process guidelines.</p>