<p class="lead">Know Your Customer (KYC) verification is a cornerstone of Gletra's compliance program, ensuring platform integrity, preventing fraud, and meeting regulatory obligations under applicable Anti-Money Laundering (AML) laws, prepaid payment instrument guidelines, and marketplace operator requirements in India.</p><p class="lead">This KYC Verification Policy defines who must complete verification, required documentation, verification procedures, data handling practices, and consequences of non-compliance. KYC applies to marketplace sellers, home service providers (electricians, plumbers, carpenters, cleaners, appliance repair technicians), users requesting wallet withdrawals, and accounts flagged by our risk systems.</p><p class="lead">Gletra uses a combination of automated document verification, government database checks (where available), and manual review by authorized compliance personnel. All KYC data is encrypted, access-controlled, and retained per regulatory requirements detailed in our Data Protection Policy.</p><p class="lead">Completion of KYC does not guarantee account approval or unlimited transaction access. Gletra reserves the right to request re-verification, enhanced due diligence, or additional documentation at any time based on risk assessment.</p>