<p>Provider performance is continuously monitored through customer ratings, completion rates, cancellation rates, and dispute outcomes.</p><div class="table-responsive mb-3"><table class="table table-bordered table-sm"><thead class="table-light"><tr><th>Metric</th><th>Minimum Standard</th><th>Action if Below Standard</th></tr></thead><tbody><tr><td>Customer rating</td><td>4.0 stars average</td><td>Improvement plan below 3.8; delisting below 3.5</td></tr><tr><td>On-time arrival</td><td>90% or higher</td><td>Scheduling review below 85%</td></tr><tr><td>Cancellation rate</td><td>Below 5% monthly</td><td>Booking restriction above 8%</td></tr><tr><td>Dispute rate</td><td>Below 3%</td><td>Quality audit above 5%</td></tr><tr><td>Response time (chat)</td><td>Within 2 hours</td><td>Warning after repeated delays</td></tr></tbody></table></div>