<p class="lead">Gletra partners with verified national and regional logistics providers to deliver products from marketplace sellers to buyers across India. This Shipping Policy describes delivery timelines, shipping cost calculation, tracking procedures, and your rights and responsibilities as a recipient.</p><p class="lead">Because Gletra is a multi-vendor marketplace, orders containing items from different sellers ship separately with individual tracking numbers and delivery timelines. Shipping charges, methods, and estimated delivery dates are calculated per seller based on product weight, dimensions, origin pin code, and destination address.</p><p class="lead">Delivery performance is a key metric in our seller quality programme. Sellers are required to dispatch orders within stated handling times and maintain high on-time delivery rates. Gletra monitors logistics performance and intervenes when delivery issues arise.</p><p class="lead">This policy applies to physical product orders only. Home service appointments do not involve product shipping—service providers travel to your location as described in our Home Service Terms.</p>