<p>Voice and video calls on Gletra may be used for the following legitimate purposes related to platform transactions.</p><ul class="mb-3"><li>Pre-sale product inquiries including specifications, compatibility, and availability</li><li>Order coordination such as delivery instructions, packaging requests, and dispatch timing</li><li>Home service scope discussion including issue assessment, access instructions, and pricing estimates</li><li>Post-delivery or post-service follow-up regarding product function or workmanship questions</li><li>Dispute resolution discussions mediated by Gletra support with all parties present</li><li>Seller and provider customer service for active orders and bookings</li></ul>