<p class="lead">Gletra provides a structured, fair, and transparent dispute resolution process to address conflicts arising from marketplace product orders, home service bookings, wallet transactions, and platform interactions. This policy applies to all registered users and supplements our Customer Protection Policy, Refund Policy, and Terms & Conditions.</p><p class="lead">Disputes may involve product quality, non-delivery, service performance, billing discrepancies, communication misconduct, and refund disagreements. Gletra acts as a neutral mediator, reviewing evidence from all parties including order records, chat logs, call metadata, delivery tracking, and photographic documentation.</p><p class="lead">Users are expected to attempt good-faith resolution through Gletra Chat or calls before filing formal disputes. Most issues resolve through direct communication within 48 hours. Formal dispute filing is available when informal resolution fails.</p><p class="lead">Gletra decisions are binding for platform purposes including refund issuance, account actions, and payout holds. Users retain rights to pursue legal remedies independently as provided in our Terms & Conditions.</p>