<p class="lead">This Cancellation Policy governs how buyers and service customers may cancel confirmed transactions on Gletra before products are shipped or home services are performed. Cancellation rights, fees, and refund outcomes differ between marketplace product orders and home service bookings, and are detailed in the sections below.</p><p class="lead">Gletra designed this policy to balance buyer flexibility with seller and service provider operational needs. Free cancellation windows are provided wherever practicable. Cancellations outside free windows may incur fees to compensate sellers and providers for preparation costs, reserved inventory, or lost appointment slots.</p><p class="lead">Cancellation is distinct from return. Once a product has shipped, you cannot cancel the order—you must initiate a return per our Return Policy after delivery. Once a service provider has commenced work at your premises, cancellation converts to a service dispute handled under our Refund Policy.</p><p class="lead">Sellers and service providers may also cancel orders or bookings under limited circumstances described herein. Seller-initiated cancellations result in full buyer refunds and may trigger seller performance penalties.</p>