<p>Gletra Chat is the primary communication channel between buyers, sellers, and service providers. Messages are stored on Gletra servers to support order history, dispute resolution, and safety investigations. While we implement encryption in transit and access controls, messages should not be treated as end-to-end encrypted unless explicitly indicated by a platform feature badge.</p><h4 class="h6 fw-bold mt-3 mb-2 text-dark">Call and Video Session Data</h4><p>When you initiate a voice or video call through Gletra, we log session metadata including start and end times, participant user IDs, associated order or booking reference, and network quality indicators. Call audio and video streams are not recorded by default. Users who attempt to record calls without the consent of all participants violate our Call and Video Call Usage Policy and may face account suspension.</p><ul class="mb-3"><li>Report harassment or threats during calls using the in-call safety button or post-call feedback form</li><li>Do not share OTPs, full payment card numbers, or KYC document images during calls or chat</li><li>Gletra may review reported message content or call-related complaints under strict access controls</li></ul>