<p class="lead">Gletra offers a buyer-friendly return policy for eligible physical products purchased through our multi-vendor marketplace. This Return Policy defines the timeframes, conditions, and procedures for returning products to sellers and receiving refunds or replacements.</p><p class="lead">Return eligibility depends on product category, seller-specific terms, and the reason for return. Gletra platform minimum standards always apply—sellers cannot offer return terms less favourable than those described here. Where a seller offers extended return windows or free return shipping, those enhanced terms are displayed on the product page and take precedence.</p><p class="lead">Returns are processed through Gletra's integrated logistics network or seller-arranged pickup depending on the seller's fulfilment configuration. All returns require initiation through the Gletra platform to maintain eligibility for Gletra Customer Protection and refund processing.</p><p class="lead">This policy applies to marketplace product orders only. Home service bookings are governed by our Cancellation Policy and Refund Policy. Digital goods, services, and Gletra Wallet transactions are not subject to physical return procedures.</p>