<p>Follow these steps to initiate and complete a return on Gletra.</p><ol class="mb-3"><li>Log in to Gletra and navigate to My Orders</li><li>Select the delivered order and tap "Return Item" or "Report Issue"</li><li>Choose the return reason from the provided list and upload required photographs</li><li>Await return authorisation—typically within 24 hours for standard returns</li><li>Pack the item securely in original packaging with the return label provided</li><li>Schedule pickup through Gletra logistics or drop off at the designated courier point</li><li>Track return shipment status in My Orders until the seller confirms receipt</li><li>Refund processed within 3–5 business days after seller inspection and approval</li></ol><p>Return authorisation numbers must be affixed to the outside of the return package. Returns shipped without valid authorisation may be rejected by the seller.</p>