<p>Reviews and ratings are essential to marketplace trust. They must reflect genuine, first-hand experiences with products or services purchased or booked through Gletra.</p><h4 class="h6 fw-bold mt-3 mb-2 text-dark">Review Integrity Rules</h4><ol class="mb-3"><li>Review only products you purchased or services you received through Gletra</li><li>Base ratings on actual experience with product quality, delivery, or service performance</li><li>Do not offer or accept payment, discounts, or gifts in exchange for reviews</li><li>Do not post reviews on competitor products to manipulate ratings</li><li>Do not include personal information about sellers or providers in public reviews</li><li>Report suspicious review patterns to support@gletra.com</li></ol><p>Gletra removes fake reviews, incentivised ratings, and review manipulation content. Users engaged in review fraud face permanent account termination.</p>