<p>Gletra approves refunds when a transaction fails to meet the standards described below or when required by applicable consumer protection law. Each request is evaluated individually based on submitted evidence.</p><h4 class="h6 fw-bold mt-3 mb-2 text-dark">Product Order Refunds</h4><ul class="mb-3"><li>Product not delivered within the estimated delivery window and confirmed lost by the logistics partner</li><li>Item received is significantly not as described, counterfeit, or materially different from the listing</li><li>Product arrived damaged, defective, or missing essential components or accessories</li><li>Wrong item shipped by the seller and return initiated within the applicable return window</li><li>Order cancelled by the buyer before shipment or by the seller before dispatch</li><li>Duplicate charge or payment processing error verified by Gletra finance team</li></ul><h4 class="h6 fw-bold mt-3 mb-2 text-dark">Home Service Refunds</h4><ul class="mb-3"><li>Service provider failed to arrive within the confirmed appointment window without rescheduling</li><li>Service not performed or abandoned before completion without customer agreement</li><li>Work performed is materially deficient and provider failed to remedy after one revisit</li><li>Booking cancelled in accordance with our Cancellation Policy timeframes</li></ul>