<p>Buyers who dispute charges with their bank or card issuer initiate a chargeback. Gletra provides transaction evidence to payment partners and may debit seller accounts for upheld chargebacks on their orders.</p><div class="table-responsive mb-3"><table class="table table-bordered table-sm"><thead class="table-light"><tr><th>Chargeback Reason</th><th>Gletra Response</th><th>User Action</th></tr></thead><tbody><tr><td>Unauthorized transaction</td><td>Fraud investigation; account secured</td><td>Report immediately to support@gletra.com</td></tr><tr><td>Product not received</td><td>Tracking and delivery proof submitted</td><td>File Gletra dispute first before chargeback</td></tr><tr><td>Not as described</td><td>Seller evidence and buyer photos reviewed</td><td>Use Gletra Dispute Center for faster resolution</td></tr></tbody></table></div>