<p>You are protected when:</p><ul class="mb-3"><li>Item not delivered within promised timeframe (or at all)</li><li>Item significantly not as described in listing</li><li>Item is counterfeit or materially different from photos</li><li>Wrong item received and seller unresponsive</li><li>Item arrives damaged due to shipping (with photo evidence)</li></ul><p>File a claim within 30 days of expected or actual delivery date via My Orders &gt; Get Help &gt; Gletra Guarantee.</p>