<p>Timely and accurate order fulfilment is critical to marketplace health. Sellers must maintain the following performance standards.</p><div class="table-responsive mb-3"><table class="table table-bordered table-sm"><thead class="table-light"><tr><th>Metric</th><th>Minimum Standard</th><th>Consequence of Breach</th></tr></thead><tbody><tr><td>Dispatch time</td><td>Within 2 business days</td><td>Rating penalty; repeated breach triggers review</td></tr><tr><td>On-time dispatch rate</td><td>95% or higher</td><td>Reduced search visibility below 90%</td></tr><tr><td>Order cancellation rate</td><td>Below 2.5%</td><td>Account hold above 5%</td></tr><tr><td>Return rate (seller fault)</td><td>Below 5%</td><td>Quality audit above 8%</td></tr><tr><td>Buyer message response</td><td>Within 24 hours</td><td>Badge removal; warning after 48 hours</td></tr></tbody></table></div><p>Pre-order and made-to-order items must display accurate handling times. Sellers must update inventory immediately when products become unavailable to prevent buyer disappointment and cancellation penalties.</p>