<p class="lead">Gletra Customer Protection is our commitment to safe, fair, and trustworthy transactions across our multi-vendor marketplace and home services platform. This program provides money-back guarantees, structured dispute resolution, fraud monitoring, and dedicated support for buyers and service customers.</p><p class="lead">Protection applies to eligible transactions completed through Gletra's official checkout, booking payment system, or Gletra Wallet. Off-platform payments are not covered. Coverage extends to product orders, home service bookings (electricians, plumbers, carpenters, cleaners, appliance repair), and wallet-funded purchases.</p><p class="lead">Our protection team investigates claims using order records, chat and call logs (metadata and reported content), delivery tracking, service completion records, and photographic evidence. Decisions are made fairly based on platform policies and available evidence.</p><p class="lead">This Customer Protection Policy supplements our Refund Policy, Return Policy, Dispute Resolution Policy, and Safety Guidelines. Gletra may update coverage terms with notice for material changes.</p>