<p>Sellers may cancel orders only when the product is permanently out of stock, the listing contained a manifest pricing error, or fulfilment is impossible due to circumstances beyond the seller's control such as regulatory restrictions or natural disasters.</p><ul class="mb-3"><li>Buyers receive an automatic full refund including shipping charges</li><li>Gletra may issue platform credit of up to INR 200 at its discretion as a goodwill gesture</li><li>Repeated seller cancellations affect seller rating, search visibility, and may trigger account review</li><li>Buyers may reorder from an alternative seller; Gletra support can assist with equivalent product recommendations</li></ul>