<p class="lead">Your safety is Gletra's highest priority. These Safety Guidelines provide practical recommendations for protecting yourself when shopping on our marketplace, communicating via Gletra Chat and voice/video calls, booking in-home services, and interacting with sellers and service providers.</p><p class="lead">While Gletra implements platform security measures including KYC verification, background checks for service providers, fraud monitoring, and 24/7 safety reporting tools, users share responsibility for exercising caution and following these guidelines.</p><p class="lead">These guidelines apply to all Gletra users regardless of role. Violations of safety-related conduct may result in account restrictions under our User Conduct Policy. In emergencies during active home service bookings, use the in-app Emergency button to alert Gletra Safety Team and local authorities.</p><p class="lead">Report safety concerns immediately through in-app reporting or safety@gletra.com. For imminent danger, contact local emergency services (112 in India) first.</p>