<p class="lead">Gletra Technologies Pvt. Ltd. ("Gletra," "we," "us," or "our") operates a unified commerce and services platform that connects buyers, marketplace sellers, and verified home service professionals across India. This Privacy Policy describes how we collect, process, store, share, and protect personal information when you browse gletra.com, use our mobile applications, communicate through Gletra Chat, initiate voice or video calls, manage your Gletra Wallet, or book services such as electrical repair, plumbing, carpentry, cleaning, and appliance maintenance.</p><p class="lead">We process personal data to facilitate secure transactions, enable seller onboarding through the Seller Panel, verify identities through our KYC programme, coordinate in-home service appointments, and maintain a safe community environment. Our practices are designed to comply with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable international privacy frameworks where our users are located.</p><p class="lead">By creating a Gletra account, placing an order, listing products as a seller, registering as a service provider, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices, please discontinue use of the platform and contact privacy@gletra.com regarding account closure and data deletion requests.</p><p class="lead">This policy should be read together with our Cookie Policy, Data Protection Policy, and GDPR Compliance page. Material updates will be communicated through email, in-app notifications, or a prominent banner on our website at least seven days before changes take effect, except where immediate modification is required by law or to address a security threat.</p>